Delivery Information


Delivery

UK Delivery Cost                                                                                                                                                                                                       Postage and packing is £3.95 + VAT. Delivery is made by Royal Mail Special Delivery and a signature is required, safeguarding your delivery once it has been despatched from our warehouse. A tracking number can be used to track a delivery if it becomes overdue. Packages are weighed and where a number of pairs of shoes are being despatched together the appropriate postage rate will be calculated.

UK Delivery Time                                                                                                                                                                                                     Shoes are despatched on weekdays by 2nd class post unless otherwise requested. A card is left by royal mail if you are not at home, requesting you to call  the local Royal Mail office to arrange an alternative delivery date.

EU/Rest of the World Cost                                                                                                                                                                          Postage and packing is weight-dependent and is approximately £9.00 to Europe and £12.75 to the rest of the world. Delivery is made by Royal Mail 'International Signed For' and a signature is required, safeguarding your delivery once it has been despatched from our warehouse. A tracking number can be used to track a delivery if it becomed overdue. Packages are weighed and where a number of pairs of shoes are being despatched together the appropriate postage rate will be calculated and you will be notified of the additional charge by e-mail.

EU/Rest of the World Delivery Time                                                                                                                                                                     Shoes are despatched weekdays by 2nd class post unless otherwise requested. Delivery timescale is generally 2-4 days for Europe and 5-6 days for USA, Canada, Japan, Australia and New Zealand.                

Packaging

All James senior Dance Shoes are despatched in a zipped plastic bag and a cotton storage bag, securely wrapped in a waterproof postage bag.

Return/ refund policy

A Returns/Exchange slip is enclosed with every package. We are happy to accept shoes for refund/exchange within 14days of purchase without question, provided the shoes are in an unworn/unused condition.

Many customers who are unsure of their size often request  a second pair to be sent for comparison and then they return the unwanted unused pair to us. In these circumstances the cost of returning the shoes is the customer's responsibility, a small price to pay to ensure a good fitting shoe.

The item is the customer's responsibility until it reaches us. For your own protection, we recommend that you request proof of posting when returning the item. We cannot be held responsible for returns that are lost in transit.